Event1 min read
Free workshops run from 15 to 22 March on knowing your rights, comparing prices, and filing a complaint that gets acted on.
Consumer Rights Week runs from 15 to 22 March. Every session is free, no registration is needed, and each one is repeated in the evening so that people working during the day can attend.
Sessions
- Knowing your five consumer rights — what you are entitled to, and what a business must do
- Comparing prices — using the price checker and reading a shelf label properly
- Filing a complaint that gets acted on — what evidence to gather before you start
- For small businesses — price display rules, warranties, and refund obligations
The session for small businesses is deliberately included. A large share of complaints come from traders who did not know an obligation existed rather than from deliberate wrongdoing, and those cases are the easiest to prevent.
Where
Sessions are held at Consumer Affairs offices and at community centres. Contact the Consumer Affairs Division for the venue nearest you, or ask about a session at your workplace or community group.
Bring a receipt
If you have an unresolved problem with a purchase, bring the receipt and any photographs to the complaint session and an officer can look at it with you.
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